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on 3/12/2025
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Meeting quarterly, the PFAC serves as a platform for discussing hospital updates, providing feedback, and influencing certain decisions. The committee is composed of seven dedicated members from various towns, including Arcadia, Carroll, Glidden, Scranton, and Westside. Current members—Carol Peterson, Terry Plocher, Madison Feld, Cathy Potthoff, John Van Horn, and Neil Bornhoft—bring diverse life experiences and fresh perspectives to the table.
The primary goal of the PFAC is to serve as a bridge between the community and the hospital, ensuring patient voices are heard and valued. Committee member Terry Plocher emphasized this importance, stating, “Having an independent hospital like St. Anthony allows the community to have direct input. Through this committee, we build relationships with hospital staff while advocating for patients and families.”
One of PFAC’s impactful projects has been the replacement of patient furniture in the Medical-Surgical Unit. The initiative, funded through the St. Anthony Foundation, was spearheaded by John Van Horn. “When I worked with the Foundation to start a fund for new recliners and couches, I was invited to join PFAC. I hadn’t been aware of it before, but I was excited and happy to contribute,” said John.
The committee also stays informed about significant hospital developments, such as the upcoming Emergency Department renovations, ensuring they remain involved as the project progresses.
Despite meeting only four times a year, PFAC members find their time together invaluable. “I’ve greatly enjoyed working with PFAC,” shared Billie Byerly. “It’s enlightening for them to see behind-the-scenes hospital operations and equally valuable for us to hear patient and family perspectives. Their advocacy truly enhances the patient experience.”
The PFAC is currently accepting applications for an open seat on the committee. Reflecting on her own journey, Carol Peterson encouraged others to get involved: “When I first joined, I listened more than I spoke. Over time, I gained confidence, learned about the hospital, and now feel comfortable voicing my thoughts.”
If you are passionate about making a difference in patient care, consider applying to join PFAC.