Lead Receptionist - Carroll Clinic

Posted Date: 8/17/2021

Job Location: Carroll (St. Anthony Clinic), 405 South Clark St., Suite 100, Carroll, IA, 51401
Department: Carroll Clinic
Employment Type: Full-Time

Job Description

SUMMARY Provides a wide range of medical reception and clerical duties in the outpatient clinic setting and supports the Director in a supervisory role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but not limited to. Other duties may be assigned.

Coordinates ongoing patient flow through the clinic process ensuring the efficiency and effectiveness of process, i.e. scheduling and confirming appointments, greeting patients, updating demographics and insurance information, answering phone calls and directing appropriately.

Utilizes professional and tactful communication skills to enhance clinic image.

Utilizes clinical staff to evaluate and determine priority situations.

Maintains and carries out an organized system for the progression of the medical record through the clinical process.

Reconciles charges, payments and/or deposits daily.

Acts as a resource person for patients, coworkers and third party inquiries. 

Performs routine clerical duties including but not limited to, sorting/delivering mail, stocking supplies and operating business machines (FAX, copier, computer, typewriter, adding machine calculator).

Performs light general office cleaning as required, including dusting; straightening furniture, toys and magazines; and spot cleaning.

Completes all other duties as assigned.

Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct.

Complies with all applicable state and federal regulations.

Attends all mandatory meetings and programs.

Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual.

Maintains the confidentiality of patient, resident, employee and organizational information.

Be available for reception staff in the event of a call-in and work to get staff coordinated to accommodate the needs of scheduling for St. Anthony Clinics.


Monitor office staff quality for St. Anthony Clinics

Work to improve processes and aid in workflow improvements

Aid in the interview process of new hires for reception staff

Input regarding employee performance reviews 

Monitoring staff to ensure they understand their role and have competent skills to perform that role

Aid in any education or process changes pertaining to reception staff

Act as a liaison for reception staff with leadership


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed below are representative of the knowledge, skill, and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions


High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before customers, patients, families and employees of the organization


Knowledge of medical office practices and procedures, business English, mathematics, spelling, office equipment, medical terminology and anatomy, data entry, health insurance providers’ rules and regulations, clinic policies and procedures, 10-key experience

This role will be in addition to any current role and time allotted for supervisory tasks will be determined as needed by Lead and Director.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.  The employee frequently is required to stand and walk.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

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If you have further questions, please call the Human Resources Department at 712-794-5111.