Posted Date: 5/4/2022
Job Location: St. Anthony Regional Hospital, 311 South Clark St, PO Box 628, Carroll, IA, 51401
Department: Patient Services
Employment Type: Full-Time
Full-time, part-time, relief, days/evenings/nights
SUMMARY Shares and assumes responsibility for the management of Patient Services division during assigned shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Serves as role model and leader on assigned shift. Supports hospital mission and values.
Maintains current knowledge base in areas of management, health care, nursing and patient services division.
Assists in directing and managing day-to-day functions of Patient Services Division in accordance with current rules, regulations and guidelines that govern acute and long-term care facilities.
Provides timely follow-through in response to problem solving and reports to responsible manager.
Participates in development and review of standards of care, policies and procedures as appropriate.
Serves as staff representative and advocate. Communicates issues and concerns to Director or Vice President, Patient Services when appropriate.
Makes contact with all nursing units during assigned shift and acts as a resource campus wide.
Collaborates with Staffing Coordinator and nursing managers in providing appropriate staff to meet patient, family and hospital needs.
Works with medical staff and other departments, promoting acceptable level of quality care to meet patient needs and realistic expectations.
Assists with training and professional development opportunities to ensure clinical competence.
Ability to blend management expertise with patient care expertise.
Ability to effectively present information to patients, families, employees, and health care providers.
Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers.
Ensures that optimal level of performance/standards of care are achieved.
Demonstrates/ serves as a steward for the hospital’s human and material resources. Meets productivity expectations of unit/department as defined by nurse leader.
Acts as a role model for staff through effective communication, knowledge, clinic expertise and direction to staff to ensure quality care is provided and practice standards are met.
Serves as the main contact for patients, med staff, families, public, etc. at night and on weekends.
Participates in Risk Management efforts and quality improvement program, which promotes improved patient/employee safety, patient care, nursing development and professional growth.
Reports significant events such as near misses, adverse events, patient/family complaints and any situation that affects the safe delivery of patient-centered care in a timely manner.
Rounds with patients and family members to ensure that needs are met and identifies opportunities for improvement.
Consults with appropriate unit/department supervisor or director concerning staffing and department issues, needs and problems.
Consults with administrator on-call concerning administrative issues, needs and problems.
Provide input to director on work performance of staff.
Interprets and effectively communicates hospital policies and procedures. Assists with smooth implementation of medical center initiatives regarding new policies, procedures and technology.
Performs continual rounds to nursing units and Emergency Department.
Recommends and implements policies and procedures to foster an efficient and effective nursing program.
Instills a culture of customer service by emphasizing responsiveness, resourcefulness, follow-through, accuracy, timeliness and accountability.
Acts as liaison between patient, staff, physician and family when necessary and maintains open communication.
Assists with placement and scheduling of nursing personnel and adjust as need arises, basing decisions on clinical judgment of lead nurses as well as projected needs based on acuity.
Initiates disciplinary action when immediate action is required.
Responds to all Codes and Rapid Responses
Communicates with other departments as necessary to facilitate quality patient care.
Monitors dashboard indicators to ensure communication and understanding of their importance and develops and implements plans to improve performance.
Accountable to the hospital's overall disaster plan, communicates as required, and ensures nursing participation.
Knows bed availability on all units at all times.
Makes bed assignments based on unit admission criteria.
Ability to plan, provide and maintain nursing standards; ability to evaluate nursing personnel performance; ability to serve as resource person and effectuate good communication within the institution and with the media and public.
Skill in communicating effectively; skill in providing nursing care; skill in supervising and coordinating nursing care activities.
Active Listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to manage one’s time effectively.
Identifies ways to impact revenue enhancement and effect resource utilization.
Attends 75% of unit and Patient Services meetings and inservices.
Participates in opportunities that enhance personal and professional growth.
Participates in department's quality improvement activities.
Completes all other duties as assigned.
Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct.
Complies with all applicable state and federal regulations.
Attends all mandatory meetings and programs.
Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual.
Maintains the confidentiality of patient, resident, employee and organizational information.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or graduate of a school of nursing.
Three years of clinical experience in an acute care facility.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, patients, families and the general public.
CERTIFICATES, LICENSES, REGISTRATIONS
Graduate of an accredited school for professional nursing.
Currently licensed to practice professional nursing in the State of Iowa.
ACLS, PALS, NRP, MOAB, and TNCC certification within six months of employment.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; talk and hear; and use hands to finger, handle or feel. The employee is frequently required to stoop, kneel, crouch, and reach with hands and arms. The employee is frequently required to walk and sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 21 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to risk of electrical shock and blood-borne pathogens. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of radiation, and vibration. The noise level in the work environment is usually moderate.
If you have further questions, please call the Human Resources Department at 712-794-5111.